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Restaurant review | The Pump Room

The elegance! The celebrities! And last of all, the food.

By Julia Kramer

348.rb.eo.rv.pumproom
Carrot Avocado Salad at The Pump Room
Fried Chicken at The Pump Room
Interior at The Pump Room
Interior at The Pump Room
Crab Toast at The Pump Room
  • Carrot Avocado Salad at The Pump Room

    Carrot Avocado Salad at The Pump Room

    Photo: Joe Bankmann348.rb.eo.rv.pumproom1x476.jpgCarrot Avocado Salad at The Pump Room149951591
  • Fried Chicken at The Pump Room

    Fried Chicken at The Pump Room

    Photo: Joe Bankmann348.rb.eo.rv.pumproom2x476.jpgFried Chicken at The Pump Room149951612
  • Interior at The Pump Room

    The Pump Room

    Photo: Joe Bankmann348.rb.eo.rv.pumproom3x476.jpgInterior at The Pump Room149951633
  • Interior at The Pump Room

    Interior at The Pump Room

    Photo: Joe Bankmann348.rb.eo.rv.pumproom4x476.jpgInterior at The Pump Room149951654
  • Crab Toast at The Pump Room

    Crab Toast at The Pump Room

    Photo: Joe Bankmann348.rb.eo.rv.pumproom5x476.jpgCrab Toast at The Pump Room149951675

Carrot Avocado Salad at The Pump Room

Photo: Joe Bankmann
10/24/2011

With anticipation and admiration, I watched as Ian Schrager reassembled the Pump Room.

Not exactly. Everything Schrager1 did after announcing that the new Pump Room would be a Jean-Georges Vongerichten2 restaurant left my mouth agape in confusion. I expected someone pretty well-established to be named Vongerichten’s chef—someone like Mike Sheerin, a Food & Wine Best New Chef. Schrager’s team instead chose Bradford Phillips. Who? Precisely. For a pastry chef, they selected Kady Yon, whose desserts at both GT Fish & Oyster and Perennial Virant were slammed in these pages. And yet neither of these decisions prepared me for the appointment that came next: Billy Dec3 was hired to be the Pump Room’s “consultant.”

There Dec was, tucked into a corner by the host stand on a recent Saturday night. It was 10:45; I was about to be seated after a 45-minute wait. Which was better than the hour-and-a-half the hostess quoted. Which was better than what the host had told me over the phone a week before, which was not even to try walking in, because the restaurant was fully committed. Which was after she told me no reservations were available. Schrager has said that Public marked his move from “exclusive” to “inclusive.” But it appears that if Dec’s not fielding e-mails from you, the Pump Room is kind of a bitch to get into.

However: It’s a fabulous-looking place, a room you should at least see if not dine in. The historic space, held sacred by Chicagoans, has been remodeled with a perfect balance of reverence and imagination. The tables are comfortably spaced, the gray-white color palette is elegant in its restraint, the modern globes of light reaching from the ceiling are a bold and memorable reinterpretation of the original Pump Room’s crystal chandeliers. And the seats are filled with people as dressed up as the room: a stunning waif in a yellow silk jumpsuit at one table, a quartet of grandparent-age Gold Coasters at another. On a Monday, the crowd is older. On a Saturday, it’s a little trashier. But the point is, there is a crowd. It’s the place to be right now, and in this sense, Schrager’s Pump Room is a remarkable success.

Just don’t order a cocktail. The gin fizz has the thin, milky taste and texture of a bad shake; the list, heavy on flavored vodkas, is geared toward those with an anthropological interest in how we drank in the ’90s.

And before you order dessert, I want you to think about something. On a scale of one to ten, how much do you love dessert? Because the higher you rank on that scale, the more disappointed you’ll be when Yon’s plates hit the table: the sub-Dunkin’ doughnuts, the two scoops of salted-caramel ice cream passed off as a sundae, the sad slice of marshmallow-topped chocolate cake, the wan “candy bar” paired with a quenelle of ice cream so icy I would pay to see Vongerichten taste it, and the not-warm “warm cookie plate” disaster that resembles a bad box of Christmas cookies.

The main menu, however, completely avoids such technical blunders. The secret of this food is its spice: It’s the toasty cumin seeds tying together the roasted carrots and dollop of sour cream in a salad—a salad!—that is the best dish I had at the Pump Room. It’s the sweet-spicy chili glaze that kept me coming back to the flaky, greaseless fried chicken. Garlic and jalapeño are at the forefront, imbuing a side of broccoli with a sense of purpose. This is Jean-Georges food, and Phillips is executing it without flaw.

But there’s more to great food than simply being free of errors. Certain dishes here are compellingly elemental: The toasts, whether topped with fresh crab or a thick coat of surreal chicken-liver pâté, are prime examples. But a lot of the food is simple to a fault. The whole-wheat mushroom pizza with an egg in the middle is inoffensive to the point of soporific. Same with the pretzel-crusted calamari. Pistachios add interest to a pesto pasta but not enough. These are the kind of stylish-but-soulless dishes I imagine Gwyneth Paltrow nibbling on, then GOOPing about later to her followers.

And that’s fine, because these would be perfectly okay dishes if not for the expectations that come with being a Jean-Georges restaurant, or to be more specific, a near-replica of Jean-Georges’s ABC Kitchen in New York City, which beat out Girl & the Goat to take home last year’s James Beard Award for Best New Restaurant. Perfectly okay—except for the Wiener schnitzel. There is so much that is off about this dish, from the springy texture of the meat to the undressed leaves of arugula to the inexplicable addition of dried cranberries. This is one of Jean-Georges’s tributes to the old Pump Room, but it actually comes off more as a backhanded fuck you, a genius way of reminding guests just how far this restaurant has come.

_________________________________________________________________________

1 The hotelier who opened Studio 54, the man who may or may not have “invented” the boutique hotel and the concept of “lobby socializing,” the often T-shirted 65-year-old who envisioned turning the tired Ambassador East into the fresh-faced Public Hotel.

2 The chef last seen in Chicago opening an outpost of Vong (later reconcepted as VTK, later closed) with Lettuce Entertain You a decade ago, the French-born/Asian-influenced gentleman who oversees restaurants around the globe, the culinary mind most likely to have invented the molten chocolate cake.

3 The restaurateur behind clubby Underground and bro-y Rockit, the dude whose name (fairly or unfairly) tends to appear often in the context of the words douche bag, the walking fashion hat who’s as attached to his smartphone as he is to his celebrity/athlete friends/clients.

Comments (28)
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Time Out Critic
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1301 N State Pkwy (312-601-2970, pumproom.com). El: Red to Clark/Division. Bus: 22, 36, 70. Breakfast, lunch, dinner. Average main course: $24.

October 26, 2011
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What a shame. So close and yet ,so far. Sounds like too much attitude and not enough good food. I want to go to a restaurant that thinks everyone is special and treats them that way. Isn't that what the experience is supposed to be about?
By BarbaraM (not verified) on 10/25/2011 at 4:29 pm
This is just embarrassing. Oh sorry! I mean for Time Out.
By J (not verified) on 10/26/2011 at 11:52 am
The Pump Room is for EVERYONE with great food and drinks at very reasonable prices. Agreed Bille Dec was not an outstanding choice for their team but they have made it inclusive to everyone.
By Anonymous (not verified) on 10/26/2011 at 4:35 pm
Billy Dec, you're bald. Take off the hat, it's embarrassing for you and everyone around you.
By Clinton (not verified) on 10/26/2011 at 4:49 pm
Bitching about the difficulty of getting a table at a hot new restaurant on a Saturday night seems like bad form.
By Anonymous (not verified) on 10/27/2011 at 11:31 am
Julia Kramer: your review is angry, haughty and suspiciously vengeful. It calls into question your objectivity. Poor form, Time Out, badly done.
By Rico (not verified) on 10/27/2011 at 4:07 pm
Why do you feel we have to have a star chef at the Pump Room? Brad Phillips has a very impressive resume. Shame on you for not checking. He has impeccable technique and taste. His style is understated and his food is always perfectly executed. We had his food frequently at LM on Lincoln and have followed him to the Pump Room. He is under the direction of Jean-George now so doesn't have the freedom to cook in his style. If they would let him do his own thing, I think the food would be better. As it is now, it's very good but Brad is executing someone else's ideas.
By BakerLady (not verified) on 10/27/2011 at 4:56 pm
I agree. Not the best review from Time Out. For being a reviewer in Chicago, how would you not know about this talented Chef? Bad research on your part. I agree the drinks needs some work, but the savory and dessert are spot on. I love the space, the approachable menu paired with really reasonable pricing. It is a spot I have been to many times, and look forward to many more times dining with them.
By Anonymous (not verified) on 10/27/2011 at 8:57 pm
This is the most obnoxiously un-professional review I've ever seen. I thought reviews were supposed to critique the food and service. This sounds more like a sophmoric attempt to get back at the cool kids because she (Julia) was never asked to the prom. I think there is clearly an ax to grind with all mentioned in the mean spirited attempt to justify one's supposed career choice. When did using profanity become acceptable? What a disgrace to the neighborhood to refer to them as "grandparent" looking. Once again sounds like someone sat home alone on Friday nights waiting for a text or email from the cool kids to come out and play. Say something constructive and maybe people will take you more seriously. Shame on you Time Out...
By Anonymous (not verified) on 10/27/2011 at 11:29 pm
The Pump Room is EXACTLY what chicago needs right now. We live in a time in which chefs feel the needs to "challenge" the diner with pig face and oxtail on every dish. The pump room doesnt succumb to this trendy sport; instead the food is clean and simple and based on great product. I have been 4 times and literally crave most of the food I've had. Calamari, ravioli, pesto pasta, mushroom pizza, all the fish especially walleye; food is awesome! I cant imagine why Julia is SO bitter about the pastry chef or chef. Furthermore, I cannot imagine how TimeOut published this with the profanity and personal attacks. P.s. the pork chop is insanely great!The drinks, sadly, are very bad :(
By happyeater (not verified) on 10/28/2011 at 10:05 am
As far as I know billy dec was hired only to get the bar scene going; may or may not be the right choice but has nothing to do with the restaurant. Shocking how poorly fact checked this thing is. I am also a fan of chef brads from LM and thinks hes doing a great job here. Julia, why so angry? I thought "professional" writers would have more clever ways to express themselves than by cursing like a teenager. Bad form timeout! Great restaurant PUMP ROOM!
By Anonymous (not verified) on 10/28/2011 at 1:15 pm
Wahhhh, the Bad Lady said something mean about my friends. Did no one read the part about it being Jean-Georges food and Phillips is executing without flaw? That's high praise to even be mentioned (positively) in the same sentence as world renown talent like JG. So BakerLady, you either work at Pump Room or know Brad fairly well: are you seriously saying he is restricted by the confines of, um, Jean-Georges? Are you high? Aside from how asinine that comment was, I had read the Pump Room was to be modeled after JG's (james beard best new restaurant) sublime ABC kitchen; so let's just assume all parties knew what they were getting into. Let's also say the "chicago' version of ABC Kitchen just doesn't even close to live up to NYC, and I think this is, very very viably, Part of Ms. Kramer's "beef." This fault lies on the hands of Ian Schrager and Billy Dec. And folks: Billy Dec plastered everywhere he was the "Creative Consultant" of the pump room bar, AND, last time I dined there I asked, and was told, "umm we don't have a sommelier." What does this tell you? That in NYC, we get the masterful Bernard Sun and his fledglings looking over JG restos (and ABC kitchen's), and in chicago we have the Beverage stylings of Billy Dec, and no sommelier in sight. The point: beverage programs DO MATTER a great deal when reviewing a restaurant; and it SHOULD matter to us diners as well. Right? If you guys want a love-fest every review, go read Phil Vettel.
By Wake Up (not verified) on 10/28/2011 at 4:15 pm
Awesome review, Julia! Thank God for somebody not buying the hype and seeing the new Pump Room for what it is: glossy style over substance combined with New York arrogance that believes they can do things half assed in Chicago and we'll somehow bow down and kiss their feet for the privilege. I gave it two tries only because I live nearby and respect the history of the location. They did a wonderful job updating the space while making discreet "riffs" to the old room. Now, if they could only do something about the inconsistent food, shit wine list and nightclub level bar and cocktail program. How about a real wine director/sommelier for the wine program? And how about some real mixoligists behind the bar instead of some zoolanderesque club bartenders?
By Lenny Pepperidge (not verified) on 10/28/2011 at 4:28 pm
Nothing worse than a bad food experience... Well maybe a Busch league review.
By Anonymous (not verified) on 10/29/2011 at 7:41 pm
Nothing worse than a bad food experience... Well maybe a Busch league review.
By Anonymous (not verified) on 10/29/2011 at 7:41 pm
Julia, the fact that you were upset about having to wait as a walk-in on a Saturday night is laughable. This is the hottest restaurant in Chicago right now, did you really expect to just waltz in and sit down? You sound like a jealous, pouting snob. I've been to the restaurant and I thought the food was fantastic. And, just so you know, those aren't even Kady's desserts. Jean Georges put that menu together and Kady hasn't been able to showcase any of her own creations yet. She is merely executing his ideas, just like Bradford. And both are doing an excellent job. Try being a little more objective in your next review. Maybe even do some research (like a real journalist). Sounds like you're just sour about your amateur-hour move: showing up without a reservation and expecting a table on the busiest night of the week...
By Compelled (not verified) on 10/30/2011 at 2:21 pm
Was this the most professional revue that I've ever read? No. Then again, this is Time Out, not the Michelin Guide or the The New York Times. Most importantly, was it entertaining and accurate. Here the answer is absolutely YES. Sorry, Billy but people in Chicago who've never owned a piece of Ed Hardy clothing break down into two camps. The first finds you to be a shamelessly self-promoting, name dropping douchebag. The other says, "who's Billy Dec?" As for the Pump Room, it is a faint echo of ABC Kitchen to the point that it does come off as a New York operation feeling they can half-ass it, and get over on Chicago. The wine program is an abortion, and the cocktail program is dated by at least a decade. Hell, the reviewer above nailed the bar staff: Zoolander looking club bartenders. I half expected one of these imbeciles to flash me Blue Steel before I was done. It may be the hottest thing right now because people are still checking it out. When the novelty fades, and it has to stand on the merits of the quality of product that it is putting out, we'll see. I have a feeling that Chicago will move on to the myriad of far better options that this city provides.
By Anonymous (not verified) on 10/30/2011 at 9:55 pm
Any "reviewer" who must lower herself to state "fuck you" in her critcism of a new restaurant is a classless hack. Maybe she's had her mouth washed out with too much soap to taste a great meal. And by the way, Dec only consulted on a few cocktails. Do some research or stay home and be the lonely, miserable bitch you must be. No wonder you eat out alone. Time Out, you have sunk to a new low. Goodbye!
By Joeboy (not verified) on 10/30/2011 at 10:54 pm
Once again Julia Kramer writes a review so full of snark and vindictiveness it is impossible for me to give value to anything she has to say. If you try really hard to read through her vitriol you may find a few valid points. However, she writes with such a hateful slant that I've become more apt to want to give the place a chance to spite her. I don't know why Timeout continues to keep her on. I suppose she keeps the conversation going but at what cost?
By Anonymous (not verified) on 10/31/2011 at 10:19 am
On a more positive note, LOVE the photography from Joe Bankmann!! Makes me want to experience the interior for myself.
By Anonymous (not verified) on 10/31/2011 at 2:35 pm
I like pizza.
By Anonymous (not verified) on 10/31/2011 at 3:48 pm
I luv my haters. Bang back at me peeps. Schwimmer and I luv the cosmos at Pump Room. Nothing better before a nite at the undergound. Whyz the copz lookin for Schwimmer's dna in my bronco? Pump Room Rulz. Flash me a Blue Steel bartenders, and I'll tweet U up.
By Billy Dec's Hat (not verified) on 10/31/2011 at 10:57 pm
A deeply unprofessional review.
By Anonymous (not verified) on 11/01/2011 at 2:30 pm
schnitzel was not the best. cocktails not so hot. I should ahve had the burger and a fruit smoothie.
By Anonymous (not verified) on 11/11/2011 at 11:23 am
Julia Kramer. Who? Exactly. http://www.chicagotribune.com/features/food/ct-dining-1110-vettel-pump-room-20111110,0,4777220.column Take a few pointers Ms. Kramer.
By Anonymous (not verified) on 11/11/2011 at 5:16 pm
To the above commenter: Phil Vettel is a milquetoast, albeit nice, reviewer who has seriously lost touch. And FYI TOC still gave Pump Room a better review score-wise. Julia Kramer understands demographics / concepts and isn't afraid to call people out on it; e.g. Public / Pump Room per Ian Schrager is "inclusive of all" yet the hire the biggest scenester douchebag Billy Dec to run the bar. Vettel makes no mention of this or anything of the beverage program period. Lame.
By Seriously??! (not verified) on 11/11/2011 at 8:28 pm
This review made me want to subscribe to Time Out! I love the Pump Room, but I also appreciate the opinions of someone who's eaten at every restaurant in the city. I love a good debate!
By Zoolanderesque bartender (not verified) on 11/15/2011 at 1:00 am
What at COMPLETE DISATER! You don't destroy a decore of character and history and replace it with some pimped out empty shell that is not even a shadow of the former. I cannot believe there was not a Chicago protest to stop what was done when fools are still upset about MF being changed to the name Macy's, RIP Pump Room....
By Anonymous (not verified) on 12/17/2011 at 9:09 am
Have an Opinion? Let's hear it